Empty Lists on Critical ModernLoop Tabs

Incident Report for ModernLoop

Resolved

We have reindexed customer's candidates to be searchable bringing full functionality to Candidates Tab and Command+K.
Posted Jan 28, 2025 - 15:45 PST

Update

Currently all tabs should be populated except Candidates Tab.

We are currently re-indexing our Candidate search. Candidates may not be searchable for a brief time from “Command+K” or the Candidates tab. To access candidates, please use the Tasks tab or the chrome extension until this is resolved. This process should be complete by 12pm PT.

Candidate-facing flows are not impacted by this incident. Candidate-facing flows include: Candidate Portal, Candidate Self-Schedule, Candidate Submit Availability
Posted Jan 28, 2025 - 10:38 PST

Identified

We have reindexed all objects besides Candidate search
Posted Jan 28, 2025 - 09:00 PST

Investigating

ModernLoop loads with empty lists on Tasks, Candidates, Interview Modules and Employees tabs.
Posted Jan 28, 2025 - 06:00 PST
This incident affected: ModernLoop Application.